Yes, you may ask the helper to do as many chores and tasks within the duration of the booking. For example, if you book a cleaner who is also a cook, then you ask him/her to do both cleaning and cooking as long as it falls within the duration of the booking.
Yes, you can schedule a booking with your preferred helper in the app. If the requested helper is available, they can be assigned to your particular booking.
We operate from 10am to 6pm, Monday through Saturday.
We offer these services in Lahore, Islamabad and Rawalpindi now.
Yes, you may book our disinfection service to disinfect your home and office if that area has been in contact with a Corona patient.
No, the customer has to provide all the cleaning supplies and equipment required. Our helpers however, bring their own apron, gloves and masks. For sanitization and disinfection jobs, our helpers will bring along the disinfectant material as well as wear a hazmat suit.
We strongly recommend a break of 15 minutes after the first 2 hours of work. This will ensure that our helpers can continue to work effectively and serve you well. The total booking time is inclusive of these break times.
For example, a 3-hour booking includes the 15-minute break you should allow the helper to take after 2 hours of work.
Tipping is entirely optional for the customer, but in case the customer does tip, it will definitely be appreciated.
We will provide pick and drop for all helpers. The customer is not required to provide pick and drop (unless they live in a gated community where our riders cannot enter to pick up the helpers).
The transport charges are included in the Rs. 250/hour rate. You do not pay anything extra
For bookings with the payment made in advance, if the helper does not show up for the job or the booking is cancelled for any reason, then the amount will be credited into the customer’s account and will be used for the next booking.
No, we are not accepting cash for our bookings. You would need to pre-pay the amount through the online payment options available in our app and website. If you already have a negative balance in your account, then you would need to pay the previous dues first to be able to book a helper. In case the booking duration exceeds the scheduled time, you can pay the remaining amount once the booking is completed.
You would need to pre-pay the amount through online payment option available in our app and website. In case you face any issue you can write to us at email@example.com.
We have the following online payment options:
1. Credit/Debit Card
You can make the transaction on the following account details:
Bank: Meezan Bank Account
Title: Mauqa Online Pvt Ltd
Account Number: 03080103011556
Please put firstname.lastname@example.org as the beneficiary email address when you make the transaction and send us a screenshot of the receipt at email@example.com for confirmation.
Your safety comes first. We take the following safety measures to ensure that you have a smooth Mauqa Online experience:
You and your loved ones’ safety is important to us. In these times, we have strict SOPs for health and safety as advised by WHO such as:
While we have stringent security checks in place for all our helpers, we still instruct all our customers to keep their cash and valuables locked away when our helpers are working at their premises. Also ensure that a female is present in the house if a female helper is coming.
No, we do not provide a monthly or 24/7 live-in helper but you can book the same helper with us over an extended period of time by buying a Package in our mobile app.
Yes, you can buy monthly subscription packages at discounted prices and schedule booking for a month with your favorite helper. Visit Monthly Packages for more information.
At the end of a job, you can always rate the helper and give feedback on the app. If you would like to discuss something in more detail, you can always reach us at firstname.lastname@example.org.
Your feedback is very important to us. Based on the customer’s feedback, we will re-train and re-test the helpers
You may drop us an email at email@example.com and our team will reach out to you as soon as possible.
Yes, you can notify us of that particular helper through the rating system in the app or write to us at firstname.lastname@example.org. We will add that helper to an “unwanted helper list” against your customer profile, ensuring they aren’t assigned to you and are sent for re-training.
If you are experiencing an issue whilst making a booking through the app, please email us with details of the problem along with a screenshot of the issue at email@example.com.
We instruct our customers to keep cash and valuables locked away when our helpers are working at their premises. While we have stringent security checks in place for all our helpers, Mauqa Online is not liable in case of theft or loss.
If you would like to join Mauqa Online as a helper, please fill out the form here.